Andes Website : Climbing, Skiing, Trekking and Guidebooks in South America

Customer Satisfaction

ANDES have an excellent record of running trips that are well-organised, enjoyable and interesting. The latest Customer Survey on this page is for customers who climbed and skiied with us from late 2010 to 2014, with results from a survey of summit success rates  further down.

Sunbathing before breakfast.... how much better does it get.?

Sunbathing at 5800m before breakfast.... how much better does it get.?  This photo was taken on our 2013 Puna de Atacama trip while at the high camp on Cazadero

Customer Survey 2010-14

ANDES RUN TRIPS THAT ARE ENJOYABLE, INTERESTING AND GOOD VALUE

Andes send all customers on all trips a questionnaire on their return home. The majority of customers, approximately 80%, return these to us. Results from all customers returning questionnaires during the period February 2010 to October 2014 are shown below. This time period included expeditions to high altitude and remote areas, Aconcagua trips, First Ascents trips, ski holidays and ski mountaineering trips to Chile and both private and scheduled itineraries.

ENJOYMENT

92% of customers found their trip either 'Enjoyable' or 'Very Enjoyable'. Asked to rate this on a scale of 1 to 5 (3 being neutral) the average score was 4.5 out of 5. We received only one "un-enjoyable" score of 2 and none of 1

INTEREST

98% of customers found their trip either 'Interesting' or 'Very Interesting'. Asked to rate this on a scale of 1 to 5 (3 being neutral) the average score was 4.6 out of 5. We received one neutral score of 3 and no negative scores of 1 or 2

GOOD VALUE

80% of customers found their trip either 'Good Value' or 'Very Good Value'. A further 15% rated their trip as neutral (neither good nor bad value). Asked to rate this on a scale of 1 to 5 (3 being neutral) the average score was 4.1 out of 5.

ORGANISATION

98% of customers found their trip either 'Well Organised' or 'Very Well Organised'. Asked to rate this on a scale of 1 to 5 (3 being neutral) the average score was 4.6 out of 5. We received only one bad score of 2 for organisation

 

WE ARE CONSISTENTLY GOOD AS WELL 

In three previous surveys of customer satisfaction in 2001, 2005 and 2008, Andes recorded the following rates

Enjoyment -- 88%,  97%, 100%

Interest -- 95%, 93%, 94%

Good Value -- 85%, 84%, 84%

Organisation --  91%, 94%, 100%

Relaxing at base camp in the Puna de Atacama.

Customers on an ANDES expedition relaxing at base camp in the Puna de Atacama, November 2011. A photo showing some of the ways our trips are so enjoyable - small groups, a relaxed atmosphere and plenty of sunshine. Although of course we have never claimed to be in direct control of the sunshine.!

 


Peak Ascents Survey - May 2011

ANDES ARE ALSO VERY SUCCESSFUL AT CLIMBING SUMMITS

On ANDES trips from January 2010 to May 2011 clients summitted on the following numbers of peaks. This includes expeditions into remote areas, including a  trip to the Puna in January 2010 when we made the first ascent of a 6000m+ peak, as well as popular peaks like Aconcagua and Ojos del Salado and those going to peaks in the Cordillera Huayhuash of Peru and remote Sierra Nevada del Cocuy of Colombia.

6000m+ peaks we reached the summits of 8 from 9 summits attempted.

4000m+ and 5000m+ peaks we reached the summits of 11 from 13 summits attempted.

This is again  86% of major summits attempted.

As in previous surveys the reasons for failure were mainly stormy weather and client fitness or acclimatisation issues.


Before booking it's worth reading the comments about our style of expedition, as I lead smaller, more interesting and more adventurous courses and expeditions than many big companies.

If you need any more general information about ANDES and the way I run our courses and expeditions visit our general information page

 


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