Andes Website : Climbing, Skiing, Trekking and Guidebooks in South America

Customer Satisfaction

ANDES have an excellent record of running trips that are well-organised, enjoyable and interesting. The latest Customer Survey on this page is for customers who climbed and skiied in the Andes with us from late 2010 to 2014.

Sunbathing before breakfast.... how much better does it get.?

Sunbathing at 5800m before breakfast.... how much better does it get.?  This photo was taken one morning on our February 2013 Puna de Atacama trip while at the 5900m high camp on Cazadero.

Customer Survey 2010-14

ANDES RUN TRIPS THAT ARE ENJOYABLE, INTERESTING AND GOOD VALUE

Andes send all customers on all trips a questionnaire on their return home. The majority of customers, approximately 80%, return these to us. Results from all customers returning questionnaires during the period February 2010 to October 2014 are shown below. This time period included expeditions to high altitude and remote areas, Aconcagua trips, First Ascents trips, ski holidays and ski mountaineering trips to Chile and both private and scheduled itineraries.

ENJOYMENT

92% of customers found their trip either 'Enjoyable' or 'Very Enjoyable'. Asked to rate this on a scale of 1 to 5 (3 being neutral) the average score was 4.5 out of 5. We received only one "un-enjoyable" score of 2 and none of 1

INTEREST

98% of customers found their trip either 'Interesting' or 'Very Interesting'. Asked to rate this on a scale of 1 to 5 (3 being neutral) the average score was 4.6 out of 5. We received one neutral score of 3 and no negative scores of 1 or 2

GOOD VALUE

80% of customers found their trip either 'Good Value' or 'Very Good Value'. A further 15% rated their trip as neutral (neither good nor bad value). Asked to rate this on a scale of 1 to 5 (3 being neutral) the average score was 4.1 out of 5.

ORGANISATION

98% of customers found their trip either 'Well Organised' or 'Very Well Organised'. Asked to rate this on a scale of 1 to 5 (3 being neutral) the average score was 4.6 out of 5. We received only one bad score of 2 for organisation

 

WE ARE CONSISTENTLY GOOD AS WELL 

In three previous surveys of customer satisfaction in 2001, 2005 and 2008, Andes recorded the following rates

Enjoyment -- 88%,  97%, 100%

Interest -- 95%, 93%, 94%

Good Value -- 85%, 84%, 84%

Organisation --  91%, 94%, 100%

Campsite at Vallecitos, Chilean Puna, March 2016.  

Customers on an ANDES expedition relaxing after dinner at our first camp in the Chilean Puna de Atacama, March 2016. A photo showing some of the ways our trips are so enjoyable - small groups, a relaxed atmosphere and plenty of sunshine. Of course we cannot claim to be in direct control of the sunshine.!


Before booking it's worth reading the comments about our style of expedition, as we lead smaller, more interesting and more adventurous courses and expeditions than many big companies.

If you need any more general information about ANDES and the way we run our courses and expeditions visit our general information page

 


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