Customer Satisfaction
We have an excellent record of running trips that are well-organised, enjoyable and interesting. The latest survey on this page is from summer 2007 to winter 2008, with results from our previous survey in 2004-05 further down.
A Photo showing some of the ways we make our trips so enjoyable - small groups, plenty of sunshine and roast chickens with salad for dinner.. Although of course we are not in direct control of the sunshine.! Photo taken on the Cordon del Plata acclimatisation trip, Aconcagua, January 2008
Customer Survey 2007-08
WE RUN TRIPS THAT ARE ENJOYABLE, INTERESTING AND GOOD VALUE
We send all customers on all trips a questionnaire on their return home, the vast majority, approximately 80% of customers return these to us. Results from all of our customers returning questionnaires during the period June 2007 - February 2008 are shown below. This time period included expeditions to high altitude and remote areas, Aconcagua trips, ski holidays to the resorts of Chile and both private and scheduled itineraries. In short a very good cross-section of our holidays and clients.
ENJOYMENT
100% of customers found their holiday either 'Enjoyable' or 'Very Enjoyable'. Asked to rate this on a scale of 1 to 5 (3 being neutral) the average score was 4.6 out of 5. We received no neutral score of 3 and no un-enjoyable score of 1 or 2
INTEREST
94% of customers found their holiday either 'Interesting' or 'Very Interesting'. Asked to rate this on a scale of 1 to 5 (3 being neutral) the average score was 4.7 out of 5. We received one neutral score of 3 and none of 1 or 2
GOOD VALUE
84% of customers found their holiday either 'Good Value' or 'Very Good Value'. Asked to rate this on a scale of 1 to 5 (3 being neutral) the average score was 4.3 out of 5. Three customers returned neutral 'value' scores, none rated their holiday as 'Bad Value'
ORGANISATION
100% of customers found their holiday either 'Well Organised' or 'Very Well Organised'. Asked to rate this on a scale of 1 to 5 (3 being neutral) the average score was 4.8 out of 5. We received one neutral score of 3 and only one bad score of 2
WE ARE ALSO GETTING BETTER
In our two previous surveys of customer satisfaction in 2001 and 2005, we recorded the following rates
Enjoyment -- 88% then 97% (now 100%)
Interest -- 95% then 93% (now 94%)
Good value -- 85% (now 84%)
Organisation -- 91% then 94% (now 100%)
Customer Survey 2004-05
WE RUN TRIPS THAT ARE ENJOYABLE, INTERESTING AND GOOD VALUE
We send all customers on all trips a questionnaire on their return home, the vast majority, approximately 80% of customers return these to us. Results from our customers during the period June 2004 - August 2005 are shown below. This time period included expeditions to high altitude and remote areas, several Aconcagua trips, ski holidays to the resorts of Chile and both private and scheduled itineraries. In short a very good cross-section of our holidays and clients.
ENJOYMENT
97% of customers found their holiday either 'Enjoyable' or 'Very Enjoyable'. Asked to rate this on a scale of 1 to 5 (3 being neutral) the average score was 4.53 out of 5. We received one score of 3 and none of 1 or 2
INTEREST
93% of customers found their holiday either 'Interesting' or 'Very Interesting'. Asked to rate this on a scale of 1 to 5 (3 being neutral) the average score was 4.70 out of 5. We received two scores of 3 and none of 1 or 2
ORGANISATION
94% of customers found their holiday either 'Well Organised' or 'Very Well Organised'. Asked to rate this on a scale of 1 to 5 (3 being neutral) the average score was 4.55 out of 5. We received one neutral score of 3 and only one bad score of 2
WE ARE ALSO GETTING BETTER
In our last major survey of customer satisfaction in 2001, we recorded the following rates
Enjoyment 88% (now 97%)
Interest 95% (now 93%)
Organisation 91% (now 94%)
Peak Ascents 2005
WE ARE ALSO VERY SUCCESSFUL AT CLIMBING SUMMITS
On our Mountaineering and Hybrid trips in the previous 12 months (August 2004-August 2005) we have summitted on the following numbers of peaks. This includes expeditions into remote areas, including our 'First Ascents' trip in Peru in June 2005, as well as popular peaks like Aconcagua and those going to technical mountains in the Cordillera Blanca of Peru such as Alpamayo
6000m+ peaks we reached the summits of 6 from 6 mountains attempted.
5000m+ peaks we reached the summits of 18 from 22 mountains attempted.
That's 86% of summits attempted.
Reasons for failure included bad weather, client fitness, unstable rock (1st Ascents expedition).
Not every client reached every summit, but in the same period only 3 clients reached no summit.
All those on our First Ascents trip reached our highest summit (6 out of 6 clients on the summit of Chichicapac 5614m) and all those on our Puna de Atacama trip reached at least one 6000m+ summit (6 out of 6 clients again)
Before booking it's also worth reading the comments about our style of expedition, as we offer more interesting and adventurous trips than the majority of companies, with much smaller groups.
If you need any more general information about us at 'Andes' and the way we run our holidays and expeditions visit our general information page
