Andes Website : Climbing, Skiing, Trekking and Guidebooks in South America

Customer Satisfaction

ANDES have an excellent record of running trips that are well-organised, enjoyable and interesting. The latest survey on this page is from summer 2007 to winter 2008, with results from a survey of summit success rates  further down.

One way we make our trips enjoyable - small groups, sunshine and roast chickens and salad for dinner...

A photo showing some of the ways our trips are so enjoyable - small groups, plenty of sunshine and roast chickens with salad for dinner. Although of course we have never been  in direct control of the sunshine.!  Photo taken on the Cordon del Plata acclimatisation trip, Aconcagua expedition, January 2008

Customer Survey 2007-08

ANDES RUN TRIPS THAT ARE ENJOYABLE, INTERESTING AND GOOD VALUE

Andes send all customers on all trips a questionnaire on their return home, the vast majority, approximately 80% of customers return these to us. Results from all of our customers returning questionnaires during the period June 2007 - February 2008 are shown below. This time period included expeditions to high altitude and remote areas, Aconcagua trips, ski holidays to the resorts of Chile and both private and scheduled itineraries.

ENJOYMENT

100% of customers found their trip either 'Enjoyable' or 'Very Enjoyable'. Asked to rate this on a scale of 1 to 5 (3 being neutral) the average score was 4.6 out of 5. We received no neutral score of 3 and no un-enjoyable score of 1 or 2

INTEREST

94% of customers found their trip either 'Interesting' or 'Very Interesting'. Asked to rate this on a scale of 1 to 5 (3 being neutral) the average score was 4.7 out of 5. We received one neutral score of 3 and none of 1 or 2

GOOD VALUE

84% of customers found their trip either 'Good Value' or 'Very Good Value'. Asked to rate this on a scale of 1 to 5 (3 being neutral) the average score was 4.3 out of 5. Three customers returned neutral 'value' scores, none rated their trip as 'Bad Value'

ORGANISATION

100% of customers found their trip either 'Well Organised' or 'Very Well Organised'. Asked to rate this on a scale of 1 to 5 (3 being neutral) the average score was 4.8 out of 5. We received one neutral score of 3 and only one bad score of 2

 

WE ARE ALSO GETTING BETTER

In two previous surveys of customer satisfaction in 2001 and 2005, Andes  recorded the following rates

Enjoyment -- 88% then 97% (now 100%)

Interest -- 95% then 93% (now 94%)

Good value -- 85% (now 84%)

Organisation --  91% then 94% (now 100%)


Peak Ascents Survey - May 2011

ANDES ARE ALSO VERY SUCCESSFUL AT CLIMBING SUMMITS

On ANDES trips from January 2010 to May 2011 clients summitted on the following numbers of peaks. This includes expeditions into remote areas, including a  trip to the Puna in January 2010 when we made the first ascent of a 6000m+ peak, as well as popular peaks like Aconcagua and Ojos del Salado and those going to peaks in the Cordillera Huayhuash of Peru and remote Sierra Nevada del Cocuy of Colombia.

6000m+ peaks we reached the summits of 8 from 9 summits attempted.

4000m+ and 5000m+ peaks we reached the summits of 11 from 13 summits attempted.

This is again  86% of major summits attempted.

As in previous surveys the reasons for failure were mainly stormy weather and client fitness or acclimatisation issues.


Before booking it's worth reading the comments about our style of expedition, as I lead smaller, more interesting and more adventurous courses and expeditions than many big companies.

If you need any more general information about ANDES and the way I run our courses and expeditions visit our general information page

 


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